Your AI Attendant. Turn questions into next steps.
Answer everyday questions, capture new inquiries and help families arrange their next conversation. Sarah works from your approved information, with booking, routing and messaging set up around your team. Available around the clock on your existing website.
A family gets an answer. Your team gets the information to follow through.
Your staff can open the conversation, see the contact details and understand what the family is asking for. Take over when a person is needed, then hand the conversation back to Sarah when you are ready.
A planning inquiry can lead to an appointment through a configured calendar. A question for a particular location can reach the relevant team. We set up those next steps around the way your funeral home works.
Illustrative workflow · example details
From inquiry to your team
FAMILY INQUIRY
“I’d like to talk to someone about planning ahead.”
Sarah gathers the detailsContact information, preferred location and reason for the inquiry.
Your team receives the conversationStaff can review the context and continue helping.
The next step is agreedA callback, human handover or appointment using a configured calendar.
Features depend on your agreed setup. This illustration is not a product screenshot.
Built around the questions families actually ask.
At-need inquiries
Help with immediate next steps using your instructions, collect the details needed for a response and route the inquiry to your team. Sarah does not dispatch a transfer or replace emergency services.
Pre-planning and appointments
Answer routine planning questions and support bookings with configured calendars. Appointment types, locations and availability rules are agreed and tested during onboarding.
Finding the right information
Explain approved service information and help visitors find hours, directions or obituaries where a supported obituary source has been configured.
More attention for the person in front of you.
Routine website questions keep arriving while your team is caring for families.
Sarah gives those visitors a place to start. Staff retain responsibility for professional advice, sensitive decisions and the follow-through that needs a person.
Bring your approved service information, prices and staff contacts. We help define the questions and next steps Sarah should handle.
2. We configure the workflow
We set up inquiry capture, routing and the booking or messaging connections agreed for your account.
3. Review together before launch
Your team checks example conversations and the agreed workflows. We install Sarah on your existing website and show your staff how to review conversations.
Know what you are putting on your website.
Can Sarah answer phone calls?
Sarah works through website chat and configured SMS and email workflows. Voice calling is not part of the current offer. We can agree how inquiries should reach staff or your answering service.
What happens when Sarah gets something wrong?
AI can make mistakes. Your team can review the conversation, step in and correct the approved information. We configure escalation rules for questions that need human judgment.
Does Sarah replace our existing website or case-management system?
The website widget can be added without a rebuild. Calendar and messaging connections are assessed during setup. We confirm compatibility with your actual systems before agreeing an integration.
Is our information used to train AI models?
Our no-training commitment is set out in the Privacy Policy. Your approved information is used to configure responses for your business. See our security approach for data handling details.
Can different locations have different rules?
Yes. Location-specific information and routing can be configured. We confirm the locations, staff contacts and booking rules needed for your deployment.
See how Sarah would fit your funeral home.
Bring your website and your questions. We’ll show you the workflow and discuss the setup your team needs.
